Thanks for visiting our web site! Hopefully you have seen several products that interest you and have decided to place an order with us. If you want something you haven't seen let us know, we will try to find it for you. Etched-Glass.com Chip Winters (Owner) etchedglassware@hotmail.com 407-599-4023 Fax etchedglassware@hotmail.com Shipping: Orders will usually ship in 5 to 7 working days. We prefer to ship by UPS. While we offer several methods of shipping please note that if you choose "2 day" shipping for example that means that after the order is complete we will ship it via UPS 2 day service. It does not mean you will have the order in 2 days! Our Guarantee: It's pretty simple, we want you to be happy with your purchase. If for some reason the quality of our etching does not meet your standards we will cheerfully replace the item without arguement. We are a small company who realizes that to grow we need satisfied customers!